There was a day when a lady booked our last appointment. She arrived and started filling out the paperwork for the massage therapist that rents a room here, although it clearly had her company name and not Caring Palms. When I came out of session, I introduced myself and told her that this was not our paperwork and I would get her the right forms in a moment. I poured a cup of water and took it into the client I had been working on since she was a little spacey after her Reiki session.
When I came back out, my next person had left. I got my forms and put them on a chair in case she had just stepped out. I checked out the previous client and changed over the room all before the next scheduled appointment time. My client never returned. I don’t know if she was embarrassed about filling out the wrong forms, or upset that she would have to do more, or dealing with a tight time frame which she had not told me about. But she was gone.
I apologize. If you are coming to Caring Palms hoping to be rushed in and rushed out, or if you are looking for a short, rushed massage session, please go somewhere else. We are not the people you want to see.
You see, we take our time with each client. We talk with you to find out what your needs are and what you are expecting. This procedure is the intake portion and can last as much as 15 minutes as we want to make sure we craft the right type of session to meet the needs. We can take this time because we schedule 30 minutes between appointments instead of the customary 10 minutes most places do.
During the sessions, we spend the entire time we specified doing the treatment whether that be for 30, 60, 90, or 120 minutes, and that time starts when we put our hands on you, not when you walk in the door, and not from your appointment time. We do this because we feel that is what you deserve. When we say an hour massage, that means a full 60 minutes of bodywork, not 50 (and we have been known to go a couple minutes long because it was needed).
We also take time after the session to make sure you are satisfied and to make sure they are not spacey (which occurs a lot in Reiki sessions). We want you well-grounded before going out and getting in your car. Because of this, a person coming for an hour massage will generally be here up to 90 minutes.
We do all these things because it is what we would expect, and while I feel our expectations are high, we feel this is the type of care we should give. We do our best in each session, and take the time you need.
So, if this is the care you want, please come see us.