Setting Expectations
By Brian Dean

What do you expect to get when you buy something like a product, or service? Are your expectations met?

One of the things I find with any business is the importance of setting expectations. For instance, if I went to the car shop to have something fixed, and they told me that it was something simple and could be done for $50, I would be really upset if when I returned for it, the bill was $600.

All too many businesses don't set the customer's expectations properly. It is the same when I buy a product. I expect it will do what it says on the box. If it does not, then I am upset.

At Caring Palms, we try to set your expectations as best we can. We listen to you to see what is going on.

We make recommendations on treatment. Sometimes while working, we might find that what we are doing is notworking as well, and switch to something else. And hopefully, we make a difference.

But we don't promise to fix everything. In fact, we don't promise to fix things at all. That does not mean we don't fix things. It just means that we set expectations at a low level. We prefer to undersell rather than oversell. In truth, we never know until we start working on someone whether or not we are going to have an effect on them or not. We know what path to take. We know how to work. But everyone is different, and responds differently.

But we will never promise to fix something. We will say that what we do will probably work. And usually it does. And based on what we do, people are usually very pleased with the results. Some even say we work miracles. I like to think that miracles belong to someone else's bailiwick. But most people feel better, and that meets or exceeds their expectations.

Sometimes, the things we do work wonders. Sometimes, they do nothing. And it has nothing to do with our capability, our work, or our intent, as we do the best work possible in every session. Sometimes, no matter what we do, the problem is more than we can handle. In the case of energy work like Reiki, it could take days to fully take effect. And those people feel that we did not meet their expectations. And when the treatment does take effect, they don't realize it is the treatment we did that is making them feel better.

Nobody can promise to fix everyone all the time. To do so is foolish. But the work we do does help. Yet we set expectations within reason, and then hopefully exceed them. Can we set your expectations today?